Why does is the front burner only coming on when I turn on the fireplace?
The comfort control is turned off which turns off the [...]
What is wrong with my remote when it no longer lights up when I press a button?
The 3 AAA batteries in the remote are losing power. [...]
Why does my appliance beep twice when I press a button on the remote?
This is telling you the AA batteries in the unit [...]
Why is there soot in my unit?
Either a lack of air or a log impeding on [...]
How low to the fireplace can I install a TV?
Every appliance will have different heights. Please refer to the [...]
Can I put glass on the burner of my appliance?
It depends on the fireplace. Please see product info to [...]
Why do I need to have my fireplace cleaned annually?
Cleaning the fireplace ensures it is ready to use and [...]
Why do I need to put my appliance into continuous pilot in the colder months?
Placing the appliance into continuous pilot keeps the vent warm [...]
Why won’t my pilot light?
The unit may be in lockout. Turn off the pilot [...]
The thermostat bulb is not showing on my remote.
Remove a battery. Press and hold the thermostat button while [...]