My fan is making noises.
The fans may need cleaning or replacing. Please contact your [...]
The fan and lights are not working.
Check to make sure your insert is plugged in and [...]
I have to replace batteries in my remote every month. Why?
There is a short in the remote. Please contact your [...]
My remote is displaying the temperature in Celsius. How do I change it to Fahrenheit?
Press the thermostat button and mode button at the same [...]
Can I use a switch or thermostat to turn on and off my insert?
The remote control can act as both an on/off switch [...]
Does my chimney need to be cleaned before installing one of your inserts?
Lopi® recommends that you have your chimney cleaned before installing [...]
Can I vent out the side of my chimney?
No, it must vent up a chimney.
Can I frame in an opening and install an insert?
No, a fireplace insert must be installed into a code [...]
My appliance randomly shuts off. Does gas keep flowing and why does this happen?
If the appliance shuts off then, the gas is off. [...]
Why doesn’t the blower turn on when I turn on the fireplace?
The blower turns on 5 minutes after the burner when [...]